Most organizations currently implementing IT process improvement via the ITIL framework or something similar recognize that, to succeed, their staff must be trained to some level or expertise. Such training requirements, however, are different based on the audience. Different ITIL training audiences include IT executives, non-IT executives and managers, IT managers, ITIL stakeholders, users of IT services and even IT operators.

Formal ITIL Certification training can be a powerful tool to drive adoption and generate support for your initiative. In and of itself, ITIL training is usually not sufficient to ensure project success, but omitting from your plans can severely hamper an ongoing rollout. To accommodate these needs, TDG offers our own trainers to deliver on-site classes using the methodology of itSM Solutions, LLC -- our key partner for ITIL training content.

Click here to download and review the itSM Solutions white paper that describes how “Open ITSM Solutions” integrates five widely-used management domains into a powerful model that guides IT in its progress towards the business leadership circle.

Working closely with itSM Solutions, the TDG training offering consists of a series of formal classes delivered in accordance with Information Systems Examination Board (ISEB) Examination Institute for Information Science (EXIN) guidelines. Taking these classes will lead students down the road of certification and personal professional development.

Students will work their way through formal coursework in order to obtain accredited and specific certifications for:

• ITIL Foundations
• ITIL Practitioner (IPSR or IPRC)
• ITIL Service Manager
  

IT Training coordinators and IT managers are some of our best customers -- we welcome their review of our training content, methodology, instructors, and results. Contact TDG today to determine how you can best leverage this robust set of certification and non-certification training offerings.