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Customized ITIL Workshops |
In addition to formal ITIL Certification training, TDG offers a series of 1-3 day workshops specific to topics such as ITIL knowledge levels, executive preparation, process metrics development, ITIL-based organizational change, strategic ITIL project planning, ITIL implementation techniques, ITIL knowledge transfer, and ITIL-specific skills development. These customer-specific courses convey the itSM Solutions Do IT Yourself™ (DITY) methodology and cover a range of needs and circumstances, applicable to organizations almost anywhere on the ITIL implementation curve. These stylized non-certification workshops address and encompass the following ITIL-related areas: - Implementation Workshop for Stabilization (I and II)
- Implementation Workshop for Optimizaiton (I and II)
- ITIL Awareness Program
- How to Succeed with ITIL
- Journey to ITIL Excellence
- ITIL Mentoring
- ITIL Internal Marketing and Communications
- Process Metrics Development
TDG recommends all clients and prospects to consider one of these 'entry-level' engagements as a means of getting comfortable with the TDG approach at a low entry point in cost and with a maximum of knowledge transfer.
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