In any consulting firm, people are its greatest asset. That is particularly so with regard to ITIL consulting.

Data center process improvement projects require a unique blend of technical know-how, subject matter expertise, process engineering skills, financial legerdemain, and interviewing techniques -- skills not in great supply at most services firms and certainly not possessed by many individual consultants.

Typically, such services firms require at least 3 people to achieve such breadth – usually a project manager, a technical resource, and a process consultant. Conversely, TDG delivers the full range of these skills within a single consultant.

Our approach is to save our clients money by deploying only those consultants who possess such a broad portfolio of skills.

Our Project requirements are many and require that we can perform all of the following:

• Communicate relevance of ITIL issues to all levels of the organization
• Define key process-based analytics (technical and financial)
• Determine appropriate strategic focus and impact to satellite operations
• Define and identify organizational obstacles to behavior change and cultural adoption
• Grasp the impact and complexity of all relevant technology domains
• Determine upfront all key project requirements
• Exercise responsibility for all technical, operational, process, and procedural issues
• Conduct information collection, facilitate logistics, and manage project timetables and budgets
• Brief clients on issues impacting the project and deterring success
• Integrate directly with client technical, managerial, and executive staff
• Analyze existing infrastructure, operating environment, governance, and processes
• Bring best practices and knowledge of other operations and data center policies to the client and then dovetail them to client environments
• Deliver industry expertise and cross-functional knowledge
• Demonstrate experience in a range of enterprise software, tools, and deployment issues